A San Francisco Library Is Turning Off Wi-Fi At Night To Keep People Without Housing From Using It

In San Francisco’s District 8, a public library has turned off its Wi-Fi outside of business hours in response to complaints from neighbors and the city supervisor’s office about open drug use and disturbances caused by unhoused individuals. The Verge reports: In San Francisco’s District 8, a public library has been shutting down Wi-Fi outside business hours for nearly a year. The measure, quietly implemented in mid-2022, was made at the request of neighbors and the office of city supervisor Rafael Mandelman. It’s an attempt to keep city dwellers who are currently unhoused away from the area by locking down access to one of the library’s most valuable public services. A local activist known as HDizz revealed details behind the move last month, tweeting public records of a July 2022 email exchange between local residents and the city supervisor’s office. In the emails, residents complained about open drug use and sidewalks blocked by residents who are unhoused. One relayed a secondhand story about a library worker who had been followed to her car. And by way of response, they demanded the library limit the hours Wi-Fi was available. “Why are the vagrants and drug addicts so attracted to the library?” one person asked rhetorically. “It’s the free 24/7 wi-fi.”

San Francisco’s libraries have been historically progressive when it comes to providing resources to people who are unhoused, even hiring specialists to offer assistance. But on August 1st, reports San Francisco publication Mission Local, city librarian Michael Lambert met with Mandelman’s office to discuss the issue. The next day, District 8’s Eureka Valley/Harvey Milk Memorial branch began turning its Wi-Fi off after hours — a policy that San Francisco Public Library (SFPL) spokesperson Jaime Wong told The Verge via email remains in place today.

In the initial months after the decision, the library apparently received no complaints. But in March, a little over seven months following the change, it got a request to reverse the policy. “I’m worried about my friend,” the email reads, “whom I am trying to get into long term residential treatment.” San Francisco has shelters, but the requester said their friend had trouble communicating with the staff and has a hard time being around people who used drugs, among other issues. Because this friend has no regular cell service, “free wifi is his only lifeline to me [or] for that matter any services for crisis or whatever else.” The resident said some of the neighborhood’s residents “do not understand what they do to us poor folks nor the homeless by some of the things they do here.”
Jennifer Friedenbach of San Francisco’s Coalition on Homelessness told The Verge in a phone interview that “folks are not out there on the streets by choice. They’re destitute and don’t have other options. These kinds of efforts, like turning off the Wi-Fi, just exacerbate homelessness and have the opposite effect. Putting that energy into fighting for housing for unhoused neighbors would be a lot more effective.”