Amazon Announces Q, an AI Chatbot for Businesses

Amazon on Tuesday announced a new chatbot called Q for people to use at work. From a report: The product, announced at Amazon Web Services’ Reinvent conference in Las Vegas, represents Amazon’s latest effort to challenge Microsoft and Google in productivity software. It comes one year after Microsoft-backed startup OpenAI launched its ChatGPT chatbot, which has popularized generative artificial intelligence for crafting human-like text in response to a few lines of human input.

A tier for business users will cost $20 per person per month. A version with additional features for developers and IT workers will cost $25 per person per month. The Copilot for Microsoft 365 and Duet AI for Google Workspace for business workers both cost $30 per person per month. Initially, Q can help people understand the capabilities of AWS and trouble-shoot issues. People will be able to talk with it in communication apps such as Salesforce’s Slack and software developers’ text-editing applications, Adam Selipsky, CEO of AWS, said onstage at Reinvent. It will also appear in AWS’ online Management Console. Q can provide citations of documents to back up its chat responses. The tool can automatically make changes to source code so developers have less work to do, Selipsky said. The service will be able to connect to more than 40 enterprise systems, he said.