DHL’s German operations, facing the departure of one-third of support staff within five years, has automated customer service calls and begun capturing institutional knowledge through AI-conducted exit interviews. The company’s voicebot now processes one million monthly calls, resolving half without human intervention, though initial deployments struggled with basic German language Read more…
After the Tea dating-advice app leaked information on its users, the BBC found two online maps “purporting to represent the locations of women who had signed up for Tea… showing 33,000 pins spread across the United States.” The maps were hosted on Google Maps. “Since the breach, more than 10 Read more…
Only a tiny fraction of the more than 7,000 languages on Earth are supported by artificial intelligence models, so Nvidia announced a massive new AI-ready dataset and models to support the development of high-quality AI translation for European languages. The new dataset, named Granary, is a massive open-source corpus of Read more…
The National Oceanic and Atmospheric Administration is narrowing the capabilities and reducing the number of next-generation weather and climate satellites it plans to build and launch in the coming decades, two people familiar with the plans told CNN. This move — which comes as hurricane season ramps up with Erin Read more…