A new study from Intercom shows the stakes are high for customer support and overall customer experience (CX) this holiday season. The survey of 1,000 U.S. adults revealed 64% would leave a business if they didn’t feel valued in a support interaction — only falling behind not having their issue Read more…
Last March, brain-computing interface expert Tom Oxley sat down to dinner with Amazon founder Jeff Bezos to talk about Oxley’s nascent company, Synchron. That meal in Ojai, Calif., ended with something better than dessert: Bezos told Oxley that he wanted to invest in the business. Synchron said Thursday it completed Read more…
Lexus is apparently working on a “virtual” manual transmission, reports the Verge, “to find out if the stick shift can survive the electric revolution…” British car enthusiast publication Evo reported this week that Lexus, which now leads Toyota’s high-performance EV efforts, is developing a kind of shifting system that mimics Read more…
This week the Atlantic published its list of “the 10 Most Promising Breakthrough Innovations of 2022.” “We didn’t just get one ‘unheard-of’ cancer breakthrough; we got several in one year….” Is death reversible? It was this year for several pigs (or, at least, for their organs). By pumping an experimental Read more…
Those who do not understand Unix are condemned to reinvent it, poorly. – Henry Spencer, University of Toronto Unix hack
DeepMind’s new artificial intelligence system called AlphaCode was able to “achieve approximately human-level performance” in a programming competition. The findings have been published in the journal Science. AlphaCode’s creators focused on solving those difficult problems. Like the Codex researchers, they started by feeding a large language model many gigabytes of Read more…
People in Europe can get Google to delete search results about them if they prove the information is “manifestly inaccurate,” the EU’s top court has ruled. The case kicked off when two investment managers requested Google to dereference results of a search made on the basis of their names, which Read more…