Citigroup Mandates AI Training For 175,000 Employees To Help Them ‘Reinvent Themselves’

Citigroup has rolled out mandatory AI training for all 175,000 of its employees across 80 locations worldwide, a sweeping initiative that CEO Jane Fraser describes as helping workers “reinvent themselves” before the technology permanently alters what they do for a living.

The $205 billion bank sent out an internal memo last year requiring staffers to learn prompting skills specifically. Fraser told the Washington Post at Davos that AI “will change the nature of what people do every day” and “will take some jobs away.” The adaptive training platform lets experts complete the course in under 10 minutes while beginners need about 30 minutes. Citi reported last year that employees had entered more than 6.5 million prompts into its built-in AI tools, and Q4 2025 data shows a 70% adoption rate for the bank’s proprietary AI tools.