Lloyds Banking Group Claims Microsoft Copilot Saves Staff 46 Minutes a Day

Lloyds Banking Group claims employees save 46 minutes daily using Microsoft 365 Copilot, based on a survey of 1,000 users among nearly 30,000 deployed licenses. According to Lloyds Banking Group (LBG), the rollout is “helping teams summarize documents, prepare for meetings, and reduce administrative tasks.” Almost 5,000 engineers are also using GitHub Copilot. Vic Weigler, chief technology officer at the finance corp, said in a statement: “We converted 11,000 lines of code across 83 files in half the expected time.”

An insider at the bank, a self-professed fan of the technology, listed some of the ways it was being used in their business area. These ranged from the mundane — drafting and summarizing emails, transcribing meetings, and comparing documents to group standards — to the eyebrow-raising, such as drafting legal clauses, undertaking due diligence, and creating complex Excel formulas. They told us the next step is creating bots and agents to perform repetitive data-based tasks and rolling out the technology to customer-facing processes. That said, they also noted the AI tools occasionally make mistakes. The “golden rule,” is to “never use the output without checking it.”