Salesforce CEO Says 30% of Internal Work Is Being Handled by AI

Salesforce chief executive Marc Benioff said Thursday his company has automated a significant chunk of work with AI, another example of a firm touting labor-replacing potential of the emerging technology. “AI is doing 30% to 50% of the work at Salesforce now,” Benioff said in an interview, pointing at job functions including software engineering and customer service.

[…] Salesforce has said that use of AI internally has allowed it to hire fewer people. The San Francisco-based software company is focused on selling an AI product that promises to handle tasks such as customer service without human supervision. Benioff said that tool has reached about 93% accuracy, including for large customers such as Walt Disney.