Amazon’s Attrition Costs $8 Billion Annually – Leaked Documents

Amazon churns through workers at an astonishing rate, well above industry averages. From a report: According to a tranche of documents marked “Amazon Confidential”, that staggering attrition now has an associated cost. “[Worldwide] Consumer Field Operations is experiencing high levels of attrition (regretted and unregretted) across all levels, totaling an estimated $8 billion annually for Amazon and its shareholders,” one of the documents, authored earlier this year, states. For a sense of scale, the company’s net profit for its 2021 fiscal year was $33.36 billion.

The documents, which include several internal research papers, slide decks and spreadsheets, paint a bleak picture of Amazon’s ability to retain employees, and how the current strategy may be financially harmful to the organization as a whole. They also broadly condemn Amazon for not adequately using or tracking data in its efforts to train and promote employees, an ironic shortcoming for a company which has a reputation for obsessively harvesting consumer information. These documents were provided to Engadget by a source who believes these gaps in accounting represent a lack of internal controls. “Regretted attrition” — that is, workers choosing to leave the company — “occurs twice as often as unregretted attrition” — people being laid off or fired — “across all levels and businesses,” according to this research. The paper, published in January of 2022, states that the prior year’s data “indicates regretted attrition [represents] a low of 69.5% to a high of 81.3% across all levels (Tier 1 through Level 10 employees) suggesting a distinct retention issue.” By way of explanation, Tier 1 would include entry-level roles like the company’s thousands of warehouse associates, while a vice president would be positioned at Level 10. It also notes that “only one out of three new hires in 2021” stay with the company for 90 or more days.