Gen-Z Is Taking Courses On How To Send An Email and What To Wear In the Office, According to a WSJ Report

Recent graduates from Generation Z, who have primarily experienced virtual classes and remote internships during college, may need to improve their soft skills such as email writing, casual conversation, and appropriate work attire. According to a new report from the Wall Street Journal, companies like KPMG, Deloitte, and PwC are offering training programs to help these employees adapt to the office, focusing on in-person communication, eye contact, conversation pauses, and professional dress. Insider reports: KPMG is offering new hires introductory training that includes how to talk to people in person, with tips on the appropriate level of eye contact and pauses in a conversation, the company’s vice chair of talent and culture, Sandy Torchia, told the Journal. Deloitte and PwC also began offering similar trainings earlier this year, the Financial Times reported in May. Similarly, the consulting company Proviti said it expanded its training for new hires during the pandemic to include a series of virtual meetings that focus on issues like how to make authentic conversation, according to the Journal. Scott Redfearn, Protiviti’s executive vice president of global human resources, told the Journal the company has had to remind new hires to avoid casual attire like blue jeans with holes in them.

Some universities have also stepped in to bridge the gap. Michigan State University’s director of career management, Marla McGraw, told the Journal that companies need to be more direct when it comes to telling new hires what to wear and how to act in the office. The school now requires many of its business majors to take classes that foster soft skills like how to network in person. The Journal reported that one course breaks down a networking conversation by reminding students to pause after they introduce themselves in order to let the other person say their name, as well as respond to signs the other person might be looking to end the conversation. While it’s common for companies to host onboarding sessions that cover office dynamics like attire and rules for interpersonal relationships, some experts say younger employees need these reminders now more than ever.